Privacy Policy | 18jili Official Platform Philippines

Welcome to 18jili. Your privacy is paramount to us. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our website, mobile applications, and related services available in the Philippines.

This policy applies exclusively to the services provided by 18jili. It does not apply to third-party websites, external links, or services provided by other companies that you may visit after leaving our platform. We encourage you to read the privacy policies of any third-party sites you encounter.

Account and Identity Data

We collect basic information necessary to create and manage your account, such as your name, date of birth, and contact details, to ensure you meet the eligibility requirements for our services.

Verification Documents

To comply with Know Your Customer (KYC) requirements, we may request government-issued identification or proof of address to verify your identity and age.

Payment Data

We collect transaction details and payment method information to facilitate secure deposits and withdrawals of PHP. Sensitive payment data is handled via secure, isolated systems.

Gaming and Transaction Activity

We track your gaming history, betting patterns, and transaction logs to provide a personalized experience and detect irregular activity.

Technical and Device Data

Our systems automatically collect IP addresses, browser types, operating system versions, and unique device identifiers to optimize performance and enhance security.

Support Records

Records of your correspondence with our support team are maintained to resolve issues and improve our service quality.

We collect information through three primary channels:

• Directly from Players: Information you provide during registration, KYC verification, or when contacting support.
• Automatically: Data captured via cookies and server logs while you navigate our website or use our app.
• Partner Service Providers: Data received from our partner payment providers and verification services to confirm the validity of transactions and identities.

Your data is processed for the following essential purposes:

• Account Management: Establishing and maintaining your user profile.
• Financial Transactions: Processing deposits and withdrawals securely.
• Security & Compliance: Verifying age, preventing fraud, and stopping the creation of multiple accounts by a single user.
• Experience Optimization: Personalizing the content and games displayed to you based on your preferences.
• Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in the Philippines.
• Marketing: Sending promotions or updates, only if you have provided explicit consent.

We do not sell your personal data to third parties. We only share information in the following circumstances:

• Essential Service Providers: With partners who handle payment processing, identity verification, and technical hosting.
• Legal Requirements: When required by law to comply with a court order, subpoena, or the requests of relevant regulatory authorities.
• Fraud Prevention: With specialized services that help us detect and prevent fraudulent activity.

We implement robust technical and organizational measures to protect your information:

• Encryption: Data transmitted between your device and our servers is encrypted using industry-standard protocols.
• Access Control: Internal access to personal data is strictly limited to authorized personnel who require it for their specific job functions.
• Isolation: Payment information is processed and stored in isolated environments to reduce risk.
• Monitoring: We employ continuous monitoring systems to detect and respond to potential security threats.

We use cookies and similar tracking technologies to remember your preferences and analyze site traffic. For detailed information on how we use cookies and how you can manage them, please visit our Cookie Policy.

You have the following rights regarding your personal data:

• Access and Correction: You may request a copy of your data or ask us to correct inaccuracies.
• Deletion and Portability: You may request the deletion of your data or ask for it to be transferred to another service.
• Objection and Withdrawal: You can object to certain types of processing or withdraw your consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on our Support page.

Important Note: Even after you close your account, we are required to retain certain data to comply with gambling regulations and anti-money laundering laws in the Philippines.

We retain your personal information for as long as your account is active. Once an account is closed, we will keep your data only for the timeframe required by applicable law in the Philippines to satisfy legal, auditing, or regulatory obligations.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove any associated personal data.

Parents or guardians who believe a minor has created an account on our platform should notify us immediately through our support channels.

Some of our technical and payment service providers operate outside of the Philippines. In such cases, your data may be transferred to and processed in other countries. We ensure that appropriate safeguards are in place to maintain the privacy and security of your information during these transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us through the official channels provided on our Support page.